Refund policy

Refunds/Returns

If the product is defective or if a product different from the purchased product arrives, we will return or refund the product. However, we cannot respond if the following conditions.

  • Products which is once used, or if it seems to be used
  • Products that have been soiled or damaged by the customer
  • When accessories such as product tags, product boxes, and manuals are soiled, damaged, lost, or destroyed
  • Products that have been repaired, cleaned, washed, etc. after delivery
  • Other items on each product listing page stating that we cannot accept returns

If returns or refunds are possible, we will bear the cost of the return. Please contact us by email within 7 days from the received date.

E-mail:Kipekee1@maicoenterprise.co.jp